Track your order
Follow your plush with your tracking ID, or with your order number and email.
Enter your details below to see where your parcel is. New to Plushland? Read our shipping information or returns policy, or contact us if something looks wrong.
How tracking works
- 01
Order placed
Your payment is confirmed.
- 02
In preparation
We get your plush ready for the carrier.
- 03
Shipped
Your parcel is on its way and updates automatically.
- 04
Arrived
It shows as arrived when it reaches you.
Need more help?
Tracked US Shipping
Tracking number with every order
Secure Payments
Pay securely with PayPal
Simple Returns
Clear, fair return window
Real Support
Ask us anything
Tracking Questions
Everything about following your parcel to your door.
Where do I find my order number?
It's on your order confirmation page and starts with the store prefix (e.g. PLU-1001). Use it together with the email address you entered at checkout.
Where do I find my tracking ID?
Your tracking ID looks like AB-0000000000000. It is in your order confirmation email and on the confirmation page, and in your order history if you have an account.
What do the tracking steps mean?
After you pay, your order shows as placed, then in preparation, then preparing to go out. Once it ships you will see it as shipped, and when it is close to you we say so. When it arrives it shows as arrived. The steps update automatically.
What does "being prepared" mean?
Payment is confirmed and we're getting your plush ready for dispatch. Most orders ship within 24–48 hours of being placed.
The tracking hasn't updated in a few days. Should I worry?
Couriers sometimes scan parcels only at key points of the journey. If nothing changes for more than 4 working days, contact us with your order number and we'll chase it up.
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