Contact Plushland
Questions about an order, a product, or anything else? We'd love to hear from you. Messages land straight in our inbox.
Need help with a plush order? Many answers are one click away: track your order, read our shipping and returns pages, or send us a message below.
Quick order help
Email us
[email protected]
Address
2 Frederick Street, London WC1X 0ND, United Kingdom
Response time
We aim to reply within 1 to 2 business days
Before you write in
Your answer might already be here.
Where is my order?
Use the track your order page with your order number and email, or with your tracking ID. Orders are usually processed and handed to the carrier within 1 to 3 business days.
How do I return a plush?
You can return unused items within 30 days of delivery. The steps are on the returns page.
How much is shipping?
Free shipping over $20.00. Every order ships with tracking.
How quickly will you reply?
We aim to reply within 1 to 2 business days.
Tracked US Shipping
Tracking number with every order
Secure Payments
Pay securely with PayPal
Simple Returns
Clear, fair return window
Real Support
Ask us anything