Refund Policy

Within 30 days of delivery you can choose:

• Send it back: return the unused item in its original condition by mail and we refund the item price in full once it arrives. You pay the return postage. Please contact us first so we can give you the return address.
• Keep it: keep the item and we refund your order minus $7.00, with no need to ship anything back.

Blind boxes and mystery items that have been opened, used or washed items, gift cards and personalized items can't be refunded for a change of mind.

Send us clear photos within 30 days of delivery. Once we've checked them we refund you in full and you keep the item (or we send a replacement if you prefer). No need to return anything.

Use our return request form (order number, email, reason and photos), or email [email protected]. We reply within 1-2 business days.

Approved refunds go back to your original payment method (for example PayPal) within 5 business days. Your bank may take a few more days to show it.

You can cancel an order for a full refund any time before it ships. Email us as soon as possible with your order number.

If your tracking shows no progress or your parcel has not arrived after the delivery window in our Delivery Policy, contact us and we will investigate with the carrier, then reship or refund.

• Business name: North Stack Digital Ltd (trading as Plushland)
• Website: plushland.us
• Address: 2 Frederick Street, London WC1X 0ND, United Kingdom
• Tax / registration number: 17543538 (Companies House, England and Wales)
• Email: [email protected]