Privacy Policy

The store at plushland.us is operated by:

• Business name: North Stack Digital Ltd (trading as Plushland)
• Website: plushland.us
• Address: 2 Frederick Street, London WC1X 0ND, United Kingdom
• Tax / registration number: 17543538 (Companies House, England and Wales)
• Email: [email protected]

We collect only what we need to run the store:

• Order information: name, email, phone number, shipping and billing address, and the items you buy.
• Account information: if you create an account, your email and a password (stored hashed).
• Payment information: handled by our payment provider (PayPal). We never see or store your full card number.
• Messages: anything you send through our contact form or by email.
• Technical information: IP address, browser and device type, pages viewed, and cookies (see Cookies below).

• To process, ship and support your orders, including sending order and shipping emails.
• To prevent fraud and keep the store secure.
• To answer your questions and handle returns and refunds.
• To send marketing emails, only if you subscribed. You can unsubscribe at any time.
• To understand how the site is used and improve it, where you have allowed analytics cookies.
• To meet legal, tax and accounting obligations.

We do not sell your personal information. We share it only with service providers that help us operate the store, and only what they need:

• Payment processor: PayPal.
• Shipping and fulfillment partners, so your order can be delivered.
• Hosting, security and delivery infrastructure, including Cloudflare.
• Email delivery and analytics tools, where enabled.
• Authorities, where the law requires it.

We keep order and invoice records for as long as needed for tax and accounting requirements, and other information only as long as it is needed for the purposes above. You can ask us to delete your account at any time.

Depending on where you live (including California under the CCPA/CPRA), you may have the right to:

• know what personal information we hold about you and receive a copy;
• correct information that is wrong;
• ask us to delete your information;
• opt out of the sale or sharing of personal information (we do not sell it);
• not be treated differently for exercising these rights.

To make a request, email [email protected]. We may need to verify your identity first.

The store is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

We use HTTPS encryption and access controls to protect your information. No system is completely secure, so we cannot guarantee absolute security.

Cookies are small text files stored on your device. Essential cookies are required for the store to work and cannot be switched off. Everything else only loads after you accept it in the cookie banner.

With your consent we may use analytics and advertising tools (such as Google Analytics or Meta Pixel) to understand how the site is used and to measure our marketing. You can change your choice at any time with Cookie Preferences in the footer, and most browsers let you block or delete cookies, though blocking essential ones can stop the cart and checkout from working.

We may update this policy and will change the date at the top when we do. Questions? Email [email protected].